superwinPrivacy Policy

This page describes what we collect when you use superwin and how we keep that data protected. When you open the superwin app on Android, log in via iOS browser, or access our website from a computer, we collect information needed to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and deliver the games and sports betting markets you request.

We at superwin take data privacy seriously. Your personal information—email, phone number, ID documents, payment details—is encrypted and stored securely. We do not sell your data to advertisers or third parties. We share data only with payment processors, account verification services, and where required by law to prevent fraud or money laundering.

This policy explains what we collect, how we use it, who we share it with, how long we keep it, and your rights. If you have questions about how we handle your data, contact our support team via live chat or email.

What Data We Collect on superwin

When you register on superwin, we collect your email address and a phone number. We use these to identify your account, send you important messages (deposit confirmations, withdrawal updates, bonus notifications), and allow you to log in securely.

During account verification, we collect a photo of your government-issued ID (KTP, passport, or equivalent) and a selfie. We use these documents to confirm your identity matches the name on your account and to comply with anti-money-laundering (AML) regulations in our operating jurisdictions.

When you deposit or withdraw money on superwin, we collect payment details—your e-wallet username (for DANA, e-wallet, mobile banking, local payment, online payment) or your bank account details (for e-wallet, mobile banking, local payment, online payment transfers). These details are encrypted and processed by our payment partners; superwin does not store your full bank account numbers or e-wallet credentials.

We also collect gameplay data—which games you play, how much you stake, when you play, and your winnings or losses. This information helps us improve game recommendations, detect fraud (such as bonus abuse), and comply with Game Rules principles.

When you use superwin on Android or iOS, we collect technical data such as your device type, operating system, app version, and IP address. This helps us troubleshoot technical issues, optimize performance, and prevent unauthorized access.

Personal data: Your name, email, phone, and ID documents used for verification and account management.
Financial data: Payment method details (e-wallet or bank) used for deposits and withdrawals.
Gameplay data: Records of games played, stakes, outcomes, bonuses claimed, and account balance history.
Technical data: Device type, IP address, browser or app version, and connection information.

How We Use Your Data

We use your email and phone to send account notifications—welcome messages, deposit confirmations, withdrawal status updates, daily bonus alerts, and security alerts. You can adjust notification settings in your superwin account preferences.

We use your identity documents to verify that you are of legal age and entitled to use superwin in your jurisdiction. We do not share these documents; they are stored in encrypted vaults and deleted after a set retention period (typically 5 years) unless required by law to retain them longer.

We use your payment details to process deposits and withdrawals. Your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) may retain transaction records for their own compliance purposes, but superwin does not store sensitive payment credentials.

We use gameplay data to detect fraud and bonus abuse. If we see unusual patterns—for example, multiple accounts from the same device, rapid bonus claims followed by immediate withdrawals, or collusion—we investigate and may restrict or close accounts.

Data Sharing and Third Parties

We at superwin do not share your personal data with advertisers, data brokers, or marketing partners. We share data only with the following third parties:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment see only your payment method and transaction amount—not your full profile.
Identity verification services: Third-party KYC providers who confirm your ID matches public records; they do not retain copies of your documents after verification.
Fraud and compliance teams: Our internal security team and external auditors review anonymized gameplay patterns to prevent fraud and money laundering.
Legal authorities: If required by court order or law enforcement, we disclose data as legally mandated.

Note: Our servers may be hosted outside your jurisdiction. By using superwin, you consent to your data being stored and processed outside Indonesia if necessary for platform operation.

Data Retention and Deletion

We retain your personal data for as long as your account is active. After you close your account, we keep records for a legal retention period (typically 5 years) to comply with anti-money-laundering laws and handle disputes.

You can request deletion of your personal data at any time by contacting our support team. We will delete non-essential data (gameplay history, push notifications, device logs) within 30 days. However, we retain core data (email, ID, payment records) for the legal retention period, even after account closure, to prevent fraud and meet regulatory obligations.

Cookies and Tracking

superwin uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze how you use our platform. When you access superwin via browser (iOS users or desktop), cookies are stored on your device. You can disable cookies in your browser settings, but this may prevent superwin from functioning properly.

The superwin Android app does not use traditional cookies; instead, it uses token-based authentication. Your login session is stored securely on your device and encrypted in transit.

Your Rights and Contact

We at superwin recognize your right to access, update, or delete your personal data. To exercise these rights, contact our support team. We will respond within 30 days. You also have the right to object to our processing of your data in certain situations; if you believe our data handling violates your privacy, you can lodge a complaint with our support team or a local data protection authority.

If you have questions about this privacy policy, contact superwin support via live chat in the app or browser, or email the address provided in the app. We are here to help clarify how your data is handled and to address any concerns.

Updates to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Changes are posted on this page, and the "last updated" date is revised accordingly. If we make material changes—such as new data sharing with third parties—we will notify you via email and ask for your consent.

Your continued use of superwin after an update constitutes acceptance of the revised policy. We encourage you to review this page regularly to stay informed about how we protect your data.

At superwin, protecting your privacy and maintaining your trust is central to who we are. We are committed to transparent data practices, secure storage, and compliance with applicable privacy laws in every jurisdiction where we operate. Thank you for choosing superwin.